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General

What products does Nothing offer?

We make eco-friendly, plastic-free essentials for cafés, restaurants, and hospitality brands: compostable cups, durable paper straws, sleeves, and accessories that actually perform.

Is Nothing certified as eco-friendly or sustainable?

Yes. All our products meet strict environmental and food-safety standards and hold certifications verifying they’re compostable, plastic-free, and PFAS-free.

What materials do you use?

Everything starts with responsibly sourced paper that is lined with a water-based (aqueous dispersion) coating that’s non-toxic, plastic-free, and home-compostable.

Do you offer custom branding or private labeling?

Yes. We design and produce custom cups, sleeves, and straws so your brand stands out. Get in touch with our team to start your design.

Ordering & Shipping

How do I place an order?

You can order directly on our website, or contact our sales team for bulk or custom orders.

Do you offer samples?

Yes. We offer sample packs so you can experience the quality before you commit.

What are the shipping options and times?

We offer standard and expedited shipping. Most U.S. and Canadian orders arrive within 5–7 business days.

Do you ship internationally?

Not yet. For now, we ship within the U.S. and Canada.

What is your return and refund policy?

We accept returns on unused products within 30 days of delivery. If anything’s wrong with your order, reach out and we’ll make it right.

Is there a minimum order quantity?

For bulk orders, the minimum is one pallet. For smaller quantities, check each product’s page for case sizes.

Billing & Payments

What payment methods do you accept?

We accept major credit cards, PayPal, and bank transfers for larger orders.

Are there discounts for bulk orders?

Yes, bulk pricing is available. Contact our sales team for details.

Customer Support

How can I contact customer support?

You can reach us anytime through our website’s contact form or by email. Our team is available Monday–Friday and happy to help.

How do I track my order?

Once your order ships, you’ll receive a tracking number so you can follow it every step of the way.

Do you offer support for first-time business customers?

Absolutely. We’ll help you choose the right products, provide samples, and make the switch to sustainable drinkware seamless.

Product & Sustainability

Are your products compostable and biodegradable?

Yes. Everything we make is designed to break down into nothing. Both home and commercially compostable.

What certifications do your products hold?

Our materials meet global environmental and food-safety standards, including: TÜV Home Compostable, Flustix Plastic-Free, PEFC, ASTM D-6002, ASTM D-6400, ISO 20200, and ASTM D-5338.

How should I dispose of Nothing products after use?

Compost whenever possible, at home or through a commercial facility. Check local guidelines to see what’s accepted in your area.

What are the benefits of switching to plastic-free products?

Plastic-free means healthier for the planet and the people on it. You’ll reduce microplastic waste, meet sustainability goals, and show customers your commitment to real change.

Are your cups and straws gluten-free?

Yes, every Nothing product is 100% gluten-free.

What coating is used on the cups?

The paper is combined with a water-based layer that bonds with the fibers instead of sitting on top. That’s why it still breaks down naturally like regular paper and is completely recyclable. No plastic-lining

Is there PFAS in your straws or cups?

No. All Nothing products are 100% PFAS-free and verified by third-party labs.

Do the cups get soggy?

Not even close. Nothing Cups are engineered to stay strong for hours. You might notice a slight softening after six hours, but they won’t leak, even overnight.

How do you keep cups leak-proof for delivery orders?

For cold drinks, use our Tamper Evident Sticker. For hot drinks, the Lid Stopper keeps everything sealed tight.

Can I drink from the hot cup when it’s unfolded?

No, the Hot Cup is designed to be used folded. That’s how it locks, seals, and stays spill-proof.

Is the hot cup compatible with straws?

A straw designed specifically for the Nothing Hot Cup is coming December 2026.

Do the cold cups work with bubble tea straws?

Yes, our cold cups fit large boba-size straws up to 0.472" (12 mm) in diameter.

Are Nothing straws and cups made from recycled paper?

We use 100% virgin kraft paper from responsibly managed forests. Recycled paper doesn’t have the strength or consistency needed for high-quality straws and cups.